Return and Refund Policy

Return Eligibility

• Return Period: Returns are accepted within 30 days of purchase.
• Restocking Fee: Returns made within 14 days of delivery are not subject to any restocking fee. After 14 days, a restocking fee of up to 15% may apply unless the return is due to our error.
• Condition: Items must be unused, uninstalled, and in their original packaging in the same condition you received them.
• Proof of Purchase: A return merchandise authorization (RMA) is required for all returns. Please include the RMA and receipt with your item.

Non-Returnable Items

• Electrical and electronic components (sensors, modules, relays, bulbs, ECUs, control units, etc.).
• Parts that have been installed, activated, programmed, or coded.
• Fluids, chemicals, gaskets exposed to oil or coolant, and safety-related items (airbags, seat-belt components).
• Products damaged through improper installation, misuse, or modification.
• Products with missing parts, packaging, or manufacturer labels.
• Items marked “Final Sale,” “Non-Returnable,” or “Special Order.”

Core Returns

Some products carry a refundable core charge. This mainly applies to remanufactured parts. To receive credit:

• Return the exact same component replaced (same part type).
• The core must be complete, rebuildable, and drained of fluids.
• Core refunds are issued once inspection is complete — normally within 7 business days of receipt.

How to Return an Item

1. Fill out the Return Form: Begin your return process by filling out our easy return form. Click here to get started.
2. Get Your Return Authorization: After review, we’ll issue a Return Merchandise Authorization (RMA) number.
3. Return the Item: You may return it in-store or by shipping it back to us. We may provide a prepaid label; if so, its cost will be deducted from your refund unless the return is our error.
4. Packaging: Pack items securely to prevent damage during transit and include the RMA number inside the package.

Return Shipping Costs

• Customer Responsible: Return shipping costs are the customer’s responsibility. The customer has to ship back the item to us. A return shipping label can be provided but the costs will be deducted from the refund.
• Prepaid Labels: If the return is due to an error on our part, we will provide a prepaid return shipping label.

Inspection & Restocking Fees

• All returned items are inspected upon arrival to ensure they meet eligibility requirements.
• No restocking fee applies if the item is returned within 14 days of delivery and is unused, complete, and in original packaging.
• After 14 days, a restocking fee of up to 15% may apply to non-defective returns or items missing packaging or accessories.
• Products deemed ineligible for return will not be accepted or refunded.

Refunds

• Processing Time: Please allow 3–5 business days after inspection for refunds to appear on your original payment method.
• Partial Refunds: Shipping and service charges are non-refundable unless the return is due to our error.
• Refunds are issued only to the original payment method used at checkout.

Damaged or Incorrect Items

• Inspect all shipments upon delivery. Report visible damage or incorrect items within 7 days.
• Provide photos of the packaging, label, and product to assist with claim verification.
• Once confirmed, we’ll arrange a replacement, return, credit, or refund.

Exchanges

If you need to exchange an item due to a fitment issue or other concern, contact our customer service team. Exchanges are processed as a return with a new order for the desired item.

Cancelling an Order

If you wish to cancel an order, please contact us immediately. Orders already processed or shipped cannot be cancelled; in that case, simply follow the return procedure once the item arrives.

Warranty Returns

Manufacturer warranties vary by brand and part type. Warranty evaluation may require inspection or manufacturer authorization. To submit a warranty request or learn more about coverage, please visit our Warranty Page.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact our support team — we’re happy to help.

Fordon Inc. (operating as Partsvast.ca)
2455 Cawthra Rd, Unit 30, Mississauga, ON L5A 3P1, Canada
Email: info@partsvast.ca